POSITION: TERRITORY MANAGER (2)

About Tigo Rwanda

Tigo Rwanda is part of a global telecommunications company- Millicom with a presence in Africa and Latin America. Launched in 2009, we are the second largest telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand. We are currently seeking to fill the position below; 

POSITION: TERRITORY MANAGER (2)

JOB PURPOSE

Contributing to Tigo’s strategic goals by achieving the Territory Yearly and Monthly Targets and continuously improving the present (and future) performance of Tigo Rwanda

KEY RESPONSIBILITIES

Leader

• Is responsible for an effective flow of information and keeping managers and employees well informed
• Responsible of providing business information for input of consumer/industry/business analysis
• Meets with the managers in the Go to market Department
• Performs all managerial HR tasks in accordance with Tigo People policies
• Is responsible for the department to work effectively as a team
• Ensures successor planning and management development
• Is responsible for development of managers/sales supervisions (Activation Coordinator & Distribution Coordinator) and employees
• Motivates Dealer Chanel Manager & Direct Sales Manager/ sales (Activation Coordinator & Distribution Coordinator) and employees
• Is responsible for own development

Manager

• Reports on business & product performance
• Translates Go to market strategy into action plan in cooperation with the managers or supervisions (AC & DC)
• Ensures that departmental action plan is implemented
• Is responsible for optimal staff planning
• Determines which resources (financial, staffing and organization) and time schedules are required to achieve objectives
• Manages budget for the territory
• Is responsible for definition of sales force size
• General management of the territory
• Managing the Direct and Indirect Sales Channels within their territories

Ambassador

• Contributes to Tigo’s network(s) in own area of expertise
• Foster inter-department cohesion and fusion
• Creating team spirit based on the Tigo Values
• Stimulating innovation and consumer focus throughout the operation 

Entrepreneur/Territory Management

• Gathers local market relevant information from the field
• Develops relations with key local stakeholders
• Seizes tactical business advantages
• Supervises execution of trade marketing activities
• Is responsible for competitive landscaping
• Coordinates training material for internal and external clients about products/offers/ promos
• Selling the offer to consumers, including development of street dynamics 

QUALIFICATIONS & EXPERIENCE

• University degree or equivalent, preferable Master in business administration/Marketing/Business/Engineering
• Senior managerial experience with field and operation experience preferable in FMCG
• Highly effective verbal and written communication skills 

How to Apply:

If you believe that you are the right candidate for the above position, please submit your application by following this link: 

http://careers.peopleclick.eu.com/careerscp/client_millicom/external/gateway.do?functionName=viewFromLink&jobPostId=6689&localeCode=en-us

Deadline for Submission: Monday14^thMarch 2016. 

POSITION: CORPORATE ACCOUNT EXECUTIVES (2)

About Tigo Rwanda

Tigo Rwanda is part of a global telecommunications company- Millicom with a presence in Africa and Latin America. Launched in 2009, we are the second largest telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand. We are currently seeking to fill the position below. 

POSITION: CORPORATE ACCOUNT EXECUTIVES (2)

JOB PURPOSE

Responsible for the growth, management and retention of Tigo Rwanda Corporate Clients for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with Tigo Rwanda vision and values.

KEY RESPONSIBILITIES

Team Player

• Is responsible for an effective flow of information and keeping managers and employees well informed
• Is responsible for the department to work effectively as a team by active participating in the department activities
• Is responsible for own development
• Monitors, identifies gaps and implements innovations
• Manages retention policy

Expert

• Reports on business performance
• Translates organizational goals into departmental action plan in cooperation with the managers or team leaders
• Ensures that departmental action plan is implemented
• Is responsible for long term staff planning and optimal staff planning
• Determines which resources (financial, staffing, and organization) and time schedules are required to achieve objectives

Ambassador

• Contributes to Tigo’s network(s) in own area of expertise
• Communicates internally and assures the entire organization understands the brand value proposition
• Contributing to Tigo’s strategic goals
• Continually improving the present (and future) performance of Tigo Rwanda
• Creating team spirit based on the Tigo Values
• Visiting Corporate clients on a monthly basis
• Inform clients about new products or services from Tigo
• Ensuring customer loyalty and leading Tigo customer loyalty programs
• Sharing customer feedback and insights to relevant partners
• Ensuring payments by all Corporate Clients inside their portfolio
• Optimizing customer contacts and up selling/cross selling
• Achieve the sales objectives for the team
• Participate in all training and have a knowledge of all Tigo products and services
• Prepare and send the daily, weekly and monthly reports asked by Management 

Entrepreneur/Account Maintenance REP

• Responsible of providing business information for input of consumer/industry/business analysis
• Responsible for becoming a consumer understanding expert together with the Consumers department managers
• Defines, develops, communicates and audits customer care policies and their application
• Identifies KPI application gaps for walk-in, call center and web and acts accordingly
• Defines Customer Service levels
• Defines, monitors and updates KPI’s according to service level
• Implements actions to close gaps
• Coordinates cross selling and up selling implementations on a profitable manner
• Consolidates, analyzes and articulate key improvements opportunities based on customer feedback and insights
• Actively participates in the product pipeline

QUALIFICATION AND EXPERIENCE

• University degree; business / service oriented
• 2-3 years experince in a similar role
• Operational experience in customer service or marketing
• Highly effective verbal and written communication skills

How to Apply:

If you believe that you are the right candidate for the above position, please submit your application by following this link: 

http://careers.peopleclick.eu.com/careerscp/client_millicom/external/gateway.do?functionName=viewFromLink&jobPostId=6693&localeCode=en-us

Deadline for Submission: Monday 14^thMarch 2016.

POSITION: HEAD, SUPPLY CHAIN

About Tigo Rwanda

Tigo Rwanda is part of a global telecommunications company- Millicom with a presence in Africa and Latin America. Launched in 2009, we are the second largest telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand. We are currently seeking to feel the position below;

POSITION: HEAD, SUPPLY CHAIN 

JOB PURPOSE

The Head Supply Chain is accountable for all local Procurement, Supplier Contract Management, Supply Chain Planning and Logistics activities. 

The successful candidate will:

• Provide leadership and expertise to the local teams who are executing the related activities, in support of the local technical and commercial teams who are the main customers of SCM.
• Contribute to and support the objectives set by the country and global senior management and report on results achieved, both to the local and global stakeholders
• Champion continuous improvement and lead people development in the related activities
• Enforce safe, ethical and sustainable work practices in the areas in scope.

KEY RESPONSIBILITIES

Lead the local teams who are executing local procurement, contract management, supply chain planning and logistics:

Procurement:

• Ensure that the local Procurement team is the local partner of choice to engage 3^rd parties in a sustainable and responsible manner
• Oversee the negotiation of all locally contracted goods and services, i.e. those that are not covered by the global category teams, and lead a selected number of major local sourcing initiatives
• Oversee and ensure an effective and efficient local request-to-pay process, in accordance to the Millicom policies and authority levels
• Collaborate with the global category teams to help fine-tune their category strategies and strategy execution
• Act as a filter for the signing and approval of purchases, according to the Millicom policies and authority levels

Contract Management:

• Oversee the professional management of all local supplier contracts
• Develop and maintain relationships with strategic suppliers, ensure regular business review meetings with the main suppliers that serve the local operation
• Ensure communication between the local team and owners of global Millicom contracts including local implementation of Global contracts

Supply Chain Planning:

• Ensure the organization of all supply chain planning activities required to effectively and efficiently bring network and commercial products and services to the ultimate point of use
• Oversee the local end-to-end inventory planning and optimization, procurement planning, sales & operations planning and distribution planning.  Support sales forecasting for which the ultimate accountability resides with the Commercial team

Logistics:

• Oversee all transportation activities (own and outsourced), and all the logistics links with the suppliers to the country, including customs processes
• Oversee all (own and outsourced) warehousing activities serving to TIGO, covering all technical equipment, devices and other customer premise equipment (CPE) and the commercial / promotional items
  

Contribute to and support the overall business objectives and report on results achieved

• Work with the senior management team to ensure the appropriate target are set and champion the pursuit of the objectives with respect to
  • Procurement: time-to-market, CAPEX and OPEX costs
  • Supply Chain: inventory levels and accuracy, customer service levels, lead times
  • Logistics: OPEX
  • General: corporate social responsibility, safety, security and fraud
  • Ensure the appropriate tracking of the KPIs relating to the mentioned objectives
  • Ensure appropriate reporting to the local management team, the global Procurement and Supply Chain team and the other local and global stakeholders
  • Manage the budget of the supply chain department

Champion continuous improvement and lead people development in the related activities

• Challenge and oversee the improvement of all local Procurement, Supply Chain and Logistics policies, procedures and KPIs
• Identify people development needs and initiate the appropriate actions to improve the competence levels with respect to the areas in scope
• Maintain a succession planning for management and key roles in department Select, promote and out-counsel people in collaboration with local Human Resources

Enforce safe, ethical and sustainable work practices in the areas in scope

• Build an atmosphere that will not tolerate fraud
• Ensure a safe and secure work environment for our people and suppliers
• Enforce Millicom’s Supplier Code of Conduct

QUALIFICATIONS & EXPERIENCE

• Master degree in Business Administration or Industrial Engineering
• Fluent in English and the local language
• At least 5 years of experience in similar positions in a global business environment
• Advance knowledge of Procurement and Supply Chain Management processes and best practices
• Comfortable to conduct high-level supplier negotiations
• Experience in managing cross-functional teams and third-parties, in a multinational context
• Strong leader and people managers, experienced in managing professionals in a complex & demanding environment
• Ability to effectively engage with senior and international stakeholders
• Solid experience in project and budget administration, eye for detail
• Highly effective verbal and written communication skills

How to Apply:

If you believe that you are the right candidate for the above position, please submit your application by following this link: 

http://careers.peopleclick.eu.com/careerscp/client_millicom/external/gateway.do?functionName=viewFromLink&jobPostId=6660&localeCode=en-us

Deadline for Submission: Friday 4th March 2016.

Tigo Rwanda announces commitment to reduce gender gap in mobile internet and mobile money .

Tigo Rwanda yesterday signed the Connected Women Commitment Initiative that aims at reducing the gender gap in mobile internet and mobile money services during the GSMA Mobile World Congress Barcelona, Spain.  

As the only telecommunication firm in Africa to sign the commitment, Tigo Rwanda has pledged to increase the percentage of women accessing its mobile financial platform ‘Tigo Cash’ from 39% of total users to 45% by 2020. This commitment will support the United Nations Sustainable Development Goal of achieving gender equality and empowering all women and girls.

Tongai Maramba, CEO of Tigo Rwanda and Jean Philbert Nsengimana Minister of Youth and ICT

This goal shall be reached by increasing the number of female agents, improving the data top-up process to be safer and more appealing to women and improving digital literacy among women through educational programmes and interactive content

Speaking after the signing, Tigo Rwanda Chief Executive Officer, Tongai Maramba, said:

“Tigo Rwanda is committed to increasing the number of women using mobile financial services from 39 per cent to 45 per cent by 2020. Women take on a significant amount of responsibility for their families’ financial management, including emergency payments, remittances and daily domestic management; in fact women direct up to 90 per cent of their income to their families and communities. Increasing women’s access to mobile financial services will in turn allow them to improve their quality of life, that of their families and that of their communities.”

According to Mats Granryd, GSMA Director General, in an increasingly connected world women are being left behind.   

“GSMA research estimates there are 200 million fewer women than men who own a mobile phone in low- and middle-income countries. But even when women do own a mobile device, they are far less likely to use it for more sophisticated services, such as mobile internet and mobile money, and therefore miss out on key socio-economic opportunities. Ensuring digital and financial inclusion for women is critically important, as when women thrive, societies, businesses and economies thrive.”

The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with more than 250 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors

About Tigo Rwanda

Tigo Rwanda is owned by Millicom, a leading telecommunications and media company uniquely dedicated to emerging markets in Latin America and Africa. It provides mobile, mobile financial, cable and satellite services to over 60 million customers in fourteen countries, primarily under the Tigo brand. Tigo has been operating in Africa since 1993, in Rwanda since 2009, and serves over 26 million customers in Africa.

Tigo Rwanda celebrates Saint Valentine’s Day with the ‘Tigo Month of Love’

Tigo Rwanda has launched the “Tigo Month of Love” campaign today. Until 29 February, Tigo customers will be able to share airtime and internet data with their loved ones while also standing the chance of winning great prizes.

Customers can gift airtime to their loved ones

In addition to subscribers receiving the full value of whatever pack they purchase, their special someone will receive the equivalent amount in free airtime.

Tigo Rwanda Chief Executive Officer, Mr Tongai Maramba said: “Tigo’s Month of Love is another way for Tigo to express our love for our customers; not only by handing out free airtime but gifts as well.”

To access this promotion a subscriber dials *155#, adds the number of their loved one, then select a package. After the customer receives the pack along with the confirmation message their loved one will instantly receive the same amount of airtime along with a notification. In addition, if the customer wins a prize, they will receive an SMS notification from Tigo or a call from 0722123123 to inform them about the gift they have won and how to claim it.

Tigo customers who participate in Tigo’s Month of Love be able to win airtime worth Rwf 500, 100 MBs worth of internet data, dinner for two at the romantic Bistro restaurant in Urban Boutique hotel and cinema ticket for two at Century Cinema. Weekly winners will walk away with Samsung J1 4G-enabled smartphones.

Currently, Tigo Rwanda has over three million customers and has invested over US $310 million from 2009 to date.   Tigo Rwanda is the only telecom to provide 4G LTE on mobile for both prepaid and post-paid customers.  Tigo Rwanda was awarded as the ‘Most Innovative Service’ at Africa Com 2014, for international mobile money transfers with integrated currency conversion between Tigo Rwanda and Tigo Tanzania as well as awarded for “Best ICT Exhibitor” at the Kigali Expo 2015.

About Tigo Rwanda

Tigo Rwanda is owned by Millicom, a leading telecommunications and media company uniquely dedicated to emerging markets in Latin America and Africa. It provides mobile, mobile financial, cable and satellite services to over 60 million customers in fourteen countries, primarily under the Tigo brand. Tigo has been operating in Africa since 1993, in Rwanda since 2009, and serves over 26 million customers in Africa.