Thursday, June 4, 2015

Jobs at Tigo Rwanda







About Tigo Rwanda
Tigo Rwanda is part of a global telecommunications company- Millicom with a presence in Africa and Latin America. Launched in 2009, we are the second largest telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand. In addition, we offer Wimax and VPN services. Our mobile financial services (MFS), launched in 2011 under the Tigo Cash brand, bringing banking to the unbanked. By October 2013, 36 per cent of our customers were active users of Tigo Cash, depositing or withdrawing money, paying utility bills and school fees via text message. Tigo Cash Rwanda has been recognized by the GSMA as one of the top five fastest-growing mobile financial services divisions in the world. We are seeking for competent persons to fill the below positions;

1.       Position: Brand & Trade Executive
        Job Purpose:
Will be responsible for brand building, liaising with agencies, production of in – house promotional materials and publications, preparing press releases, organizing promotional activities.
Is responsible for the trade marketing activities across the different channels and territories, in line with the overall Trade Marketing strategy. In having customer satisfaction as main priority, is the contact point/person between marketing department, product management and sales teams to ensure achievement of sales objectives
Key Responsibilities:
·         Preparation of brand plan-marketing, quarterly promotional strategy-input finalization and input implementation plan.
·         Brand sales analysis and follow up for strategy implementation
·         Accountability for Brand’s performance & working closely with sales team
·         Piloting the innovations and creating new indications and expanding markets
·         Manages the point of sales material (including budget, logistics, distribution, assortment...) by finding the most efficient solutions
·         Collaborates with product managers and marketing team to build sales promotions and product communication
·         Collaborates with sales teams to turn the “selling stories” into sales tools to effectively present the brands, the products and the marketing initiatives to their customers
·         Keep up to date with market trends and new developments utilizing information for business improvement
·         Formulating and implementing trade/marketing strategies
·         Execution of trade and promotional activities
·         Providing market analysis information pertaining to competitors, trends and activities
·         Collaborates with consumer research  resource to read and report results of activities and to provide recommendations and forecasts
·         Provides input for the Brand communications planning cycle
·         Contributes to the development and implementation of the Brand communications action plan
·         Responsible for planning and executing promotional goodies acquisitions
·         Responsible for managing development of brand communication at the POS
·         Responsible for managing the business relationship with Creative agencies

Role Requirements:
·         University degree, preferably in marketing, communication, or business administration
·         Experience in marketing with knowledge of print advertising
·         Minimum 3-5 years of trade marketing management experience is needed
·         Relevant experience in FMCG is an advantage
·         Former Experience/background in Sales is highly recommended
·         Energetic, organized and business-driven approach is highly recommended

If you are the right candidate and possess the required experience please follow the link below to apply:

2.       Position: Brand & Events Officer
        Job Purpose                                                 
Responsible for developing events where our (Tigo) brand is involved, to evaluate sponsorships requirements, and to realize smooth events activities.
Key Responsibilities:
·         To develop events and activities where Tigo brand is present, in order for our brand to be the protagonist of the event, and its presence to be the most important.
·         Research and evaluating events for corporate participation
·         In collaboration with the PR& CSR Coordinator select and ensure that all sponsorships proposals are adequate to our trademark, profitable and that they support to build our brand image.
·         Gather all necessary information and follow up with appropriate stakeholders (maximizing partnerships, sponsorships and more)
·         Realize activities to consolidate Tigo brand as leader in Rwanda telecommunication market.
·         Plan, Develop external and internal events activities as well as relationships with communication media.
·         Adhering to conference planning schedule, policies and guidelines
·         Establish event performance criteria and prepare a post-moterm analysis for each event
·         Prepare event –related communications documents (Presentations, monthly etc)
·         Schedules and coordinates public and  events, seminars, conferences and services for campus and/or community organizations
·         Contracting with caterers, A/V specialists and other vendors in a timely manner

Role Requirements:
·         University degree, preferable in business administration, marketing, advertising, communication
·         Minimum 2- 3 years’ experience
·         Strong interpersonal skills
·         Strong Organizational skills for managing multiple projects
·         Ability to work independently on projects and also collaborate as a strong team member
·         Experience with public relations, events, websites, social media, internal communications, sponsorships, social responsibility, business partnerships

If you are the right candidate and possess the required experience please follow the link below to apply:


3.       Position: Infrastructure Operations Manager
        Job Purpose:     
Will be responsible for coordinating activities of all the staff in charge of Operating and Maintaining office technological infrastructure, including LAN, WAN, Windows Network, email and intranet services, workstations, printers, video conferencing and internal telephony system. Ensure that services are available and performing according to quality standards and service level agreements.
Key Responsibilities:
·         Coordinate activities of technical personnel ensuring that users requests and problems and solved on a timely manner
·         Monitor systems performance and realize required actions to keep the services up and running as per SLA’s.
·         Control system capacity and utilization; submit periodic reports (statistics, trends, incidents).
·         Ensure that periodic backups of information and applications are performed, as per approved policies.
·         Define operational policies and processes.
·         Ensure that internal controls are in place and performed according to their definition.
·         Implement security configurations as per approved policies. 
·         Ensure that services received from external suppliers are in compliance with contractual conditions, internal controls and service level agreements.
·         Prepare specific reports in case of major incidents.
·         Ensure that assigned personnel have a proper development and training program.
·         CAPEX and OPEX forecasting and follow up for IT infrastructure
Role Requirements
·         Bachelors or Master’s degree in electronics and communication or related field (System Engineer, IT Engineer, Network systems engineer)
·         Minimum 3-5 years’ experience working in the IT and Telecom industry (Telcos preferably)
·         Knowledge and experience in internal control process and policies (COBIT, SOX)
·         Experience in connecting and applying complex technologies to business strategies
·         Ability to understand complex, technical subjects

If you are the right candidate and possess the required experience please follow the link below to apply:





4.       Position: Health, Safety & Environment Officer               

       Job Purpose:  
Responsible for ensuring that Tigo as an employer and the employees comply with safety legislation and that safety policies and practices are adopted and adhered to.
Key Responsibilities:
·         Manage, promote and proactively help implement and maintain HS&E programs in line with Group Security and HSE plan, policies, practices and procedures, to reduce risks in Tigo Rwanda and help eliminate activities leading to accidents, damages and injuries.
·         Advise managers, HS&E coordinators, employees and subcontractors in general about current and new safe work procedures, safety policies and applicable regulation and international standards.
·         Ensure compliance with all local and international legislation and regulations interfacing with regulatory and compliance departments.
·         Investigate the causes of accident/incidents and develop/implement procedures and methods to prevent similar occurrences in the future, including risk assessments and action plans. To ensure all significant accidents and or incidents are cost calculated and findings issued to the local management team and to the Group HSE Manager for review and comment.
·         Shall form a key advisory role within the operations ensuring the Security/HSE committee is formed and conducted per quarter or as defined by local legislation as a minimum. All meetings shall be recorded in minutes and issued to the Millicom Group HSE Manager for review and comment.
·         Assist and help evaluate work procedures and environments via workplace and activity risk assessment to identify potential hazards and ensure that adequate controls are in place according to internal programs, policies and procedures.
·         Responsible for the supervision and training of all designated local safety coordinators.
·         Ensure the suspension/interruption of activities in local operation facilities that pose threats to workers’ health and safety are implemented and managed by local management.
·         Ensure appropriate procedures and safety equipment are implemented and managed by local management, in accordance with local laws, regulations and relevant international standards.
·         Execute periodic inspections of facilities, equipment and machinery to identify potential hazards, recommend risk reduction measures and ensure the installation of HS&E features. Follow up on outstanding observations and actions.
·         Provide HS&E training programs and education to current employees as well as new employee orientations.
·         Conduct and coordinate review of HS&E Inspections and Audits with the Internal Audit team
·         Maintain records and prepare reports on the administration of HS&E matters and other assigned activities.
·         Completion of incident investigation, statistics, reports, and trend reporting.
·         Deliver informative, well-organized presentations and participate in periodic global, regional and local meetings.
·         Shall interface with all departments to ensure Fire Safety Management plans, Equipment, Fire Marshals are established and tested at regular intervals along with training for all colleagues.
·         Be part of and participate in the  Crisis Management Team and as such shall interface with the Country Security Manager, Business Continuity Manager, Office Managers and Departmental Managers.
Role Requirements:
·          Working knowledge of HS&E requirements in accordance with local laws and regulations as well as applicable international standards.
·         Ability to analyze and understand HS&E policies and procedures, and to develop planning and optimization of programs.
·         Highly developed leadership abilities with excellent relationship-building skills.
·         A team player with excellent oral and written communication skills, attention to detail and a strong work ethic.
·         Must have an ongoing record of professional development.
·         Experience in telecommunication engineering hazards (RF radiation, working at heights, laser safety, etc.) is a plus. 

If you are the right candidate and possess the required experience please follow the link below to apply:

                
5.       Position: Senior Core Product Specialist
Job Purpose
The incumbent will be responsible for driving growth in terms of penetration and revenue for all core Tigo Cash products.
Key Responsibilities:
         Set monthly targets for each core product line based on Tigo Cash budget
         Responsible to agreed product lines including:
o         Value proposition for customer
o         Business Plan
o         Building relevant partnerships
o         Quarterly and yearly planning for:
          Projects
          Marketing activities
          Partnerships
o      Track and analyses product usage
         Reporting and tracking of product KPIs
Role Requirements:
·         1+ years’ experience in a similar role demonstrating good performance
·         Bachelor Degree in information systems, computer engineering or a related field preferred. 
·         Proficiency experienced with Excel and Power point is a must.
·         Exceptional analytical, conceptual, and problem-solving abilities.
·         Strong understanding of the organization’s goals and objectives.
·         Proactive, organized and customer oriented person.
·         Knowledge on telecom business is a distinctive advantage.
·         Experience in several budgeting, planning and forecasting tools.  P&L, GM, Ebitda, etc.

If you are the right candidate and possess the required experience please follow the link below to apply:



6.       Position: Billing Operations Officer 
        Job Purpose:                                                
The Billing Operations Officer will be responsible taking care of matters related to the Billing Systems Operation.
Key Responsibilities
·         Troubleshoot escalated issues related to the billing platforms and track for resolution, monitor, resolution progress and feedback to requesting party in a timely fashion & produce report accordingly.
·         Investigate and resolve billing exceptions on daily basis
·         Timely and accurate track of billing system health
·         Monitor incidents raised to Billing operations & system failures and ensure they are assigned relevant severity levels and timely investigated and closed as per SLA & Produce reports in that regards
·         Record customer issues arising in billing operations and ensure they are remediated in a timely manner.
·         Document billing processes and standard operational procedures and ensure any change to the approved processes is documented and formally approved.
·         Prepare, maintain and distribute billing, transaction or customer care reports as required
·         Provide daily support and training to external and internal personnel as required for billing operations
·         Investigate and resolve production related issues related to the billing operation
·         Produce billing platforms KPI reports.
·         Perform Pre, billing  and Post-billing activities
·         Execute billing operation task (scratch cards activation, billing adjustment, sim cards provisioning...)
Role Requirements:
·         Bachelor Degree  in computer science or related fields
·         1 or 2  years in Telecom Billing Operation Services
·         Strong analytical and troubleshooting skills
If you are the right candidate and possess the required experience please follow the link below to apply:

7.       Position: IT Process Coordinator       
        Job Purpose:              
Will be responsible for taking care of matters related to the IT Processes in the Billing Section.
Key Responsibilities:
·         Ensure control execution of prepaid, post-paid, interconnect, roaming, DWH and IT Security on a daily, weekly and monthly basis and follow up on exceptions occurred and its resolution progress.
·         Record customer issues arising in service delivery processes and ensure they are remediated in a timely manner.
·         Document service delivery and standard operational procedures and ensure any change to the approved processes is documented and formally approved.
·         Produce weekly service delivery KPI reports and compliance reports on SOX and Internal Controls.
·         Initiate petty cash advance, retirement and expense requests for CSD in expense management System
·         Monitor and report on progress of the implementation of the service delivery Succession planning
·         Any other adhoc tasks related to service delivery requested by the Head of Service Delivery

Role Requirements:
·         Bachelor Degree in Information Technology or related fields
·         1 or 2  years in Service Delivery 
·         Good communication skills
·         Manage good professional relationships. 

  If you are the right candidate and possess the required experience please follow the link below to apply: http://careers.peopleclick.eu.com/careerscp/client_millicom/external/gateway.do?functionName=viewFromLink&jobPostId=5206&localeCode=en-us

HOW TO APPLY
Please follow the links on each job for you to be able to apply
Include a copy of your Application letter and an updated curriculum vitae
Deadline for Submission: Friday 12th June 2015 before 5:00pm.
 
Note: Only shortlisted candidates will be contacted.

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