About Tigo
Rwanda
Tigo Rwanda is part of a global
telecommunications company- Millicom with a presence in Africa and Latin
America. Launched in 2009, we are the second largest telecommunications company
in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services
under the Tigo brand. In addition, we offer Wimax and VPN services. Our
mobile financial services (MFS), launched in 2011 under the Tigo Cash brand,
bringing banking to the unbanked. By October 2013, 36 per cent of our customers
were active users of Tigo Cash, depositing or withdrawing money, paying utility
bills and school fees via text message. Tigo Cash Rwanda has been recognized by
the GSMA as one of the top five fastest-growing mobile financial services
divisions in the world. We are seeking for competent persons to fill the
below positions;
1.
Position:
Brand & Trade Executive
Job Purpose:
Will be responsible for brand building, liaising with
agencies, production of in – house promotional materials and publications,
preparing press releases, organizing promotional activities.
Is
responsible for the trade marketing activities across the different channels
and territories, in line with the overall Trade Marketing strategy. In having
customer satisfaction as main priority, is the contact point/person between
marketing department, product management and sales teams to ensure achievement
of sales objectives
Key
Responsibilities:
·
Preparation of brand
plan-marketing, quarterly promotional strategy-input finalization and input
implementation plan.
·
Brand sales analysis and
follow up for strategy implementation
·
Accountability for
Brand’s performance & working closely with sales team
·
Piloting the innovations
and creating new indications and expanding markets
·
Manages the point of
sales material (including budget, logistics, distribution, assortment...) by
finding the most efficient solutions
·
Collaborates with product
managers and marketing team to build sales promotions and product communication
·
Collaborates with sales
teams to turn the “selling stories” into sales tools to effectively present the
brands, the products and the marketing initiatives to their customers
·
Keep up to date with
market trends and new developments utilizing information for business
improvement
·
Formulating and
implementing trade/marketing strategies
·
Execution of trade and
promotional activities
·
Providing market analysis
information pertaining to competitors, trends and activities
·
Collaborates with
consumer research resource to read and
report results of activities and to provide recommendations and forecasts
·
Provides input for the
Brand communications planning cycle
·
Contributes to the development
and implementation of the Brand communications action plan
·
Responsible for planning
and executing promotional goodies acquisitions
·
Responsible for managing
development of brand communication at the POS
·
Responsible for managing
the business relationship with Creative agencies
Role Requirements:
·
University degree,
preferably in marketing, communication, or business administration
·
Experience in marketing
with knowledge of print advertising
·
Minimum 3-5 years of
trade marketing management experience is needed
·
Relevant experience in
FMCG is an advantage
·
Former
Experience/background in Sales is highly recommended
·
Energetic, organized and
business-driven approach is highly recommended
If you are the right candidate and possess the
required experience please follow the link below to apply:
2. Position: Brand & Events Officer
Job
Purpose
Responsible for developing events where our (Tigo) brand is
involved, to evaluate sponsorships requirements, and to realize smooth events
activities.
Key
Responsibilities:
·
To
develop events and activities where Tigo brand is present, in order for our
brand to be the protagonist of the event, and its presence to be the most
important.
·
Research and evaluating
events for corporate participation
·
In
collaboration with the PR& CSR Coordinator select and ensure that all
sponsorships proposals are adequate to our trademark, profitable and that they
support to build our brand image.
·
Gather
all necessary information and follow up with appropriate stakeholders
(maximizing partnerships, sponsorships and more)
·
Realize
activities to consolidate Tigo brand as leader in Rwanda telecommunication
market.
·
Plan,
Develop external and internal events activities as well as relationships with
communication media.
·
Adhering
to conference planning schedule, policies and guidelines
·
Establish
event performance criteria and prepare a post-moterm analysis for each event
·
Prepare
event –related communications documents (Presentations, monthly etc)
·
Schedules
and coordinates public and events,
seminars, conferences and services for campus and/or community organizations
·
Contracting
with caterers, A/V specialists and other vendors in a timely manner
Role
Requirements:
·
University
degree, preferable in business administration, marketing, advertising,
communication
·
Minimum
2- 3 years’ experience
·
Strong
interpersonal skills
·
Strong
Organizational skills for managing multiple projects
·
Ability
to work independently on projects and also collaborate as a strong team member
·
Experience with public relations, events, websites,
social media, internal communications, sponsorships, social responsibility,
business partnerships
If you are the right candidate and possess the
required experience please follow the link below to apply:
3. Position: Infrastructure
Operations Manager
Job
Purpose:
Will be responsible for coordinating
activities of all the staff in charge of Operating and Maintaining office
technological infrastructure, including LAN, WAN, Windows Network, email and
intranet services, workstations, printers, video conferencing and internal
telephony system. Ensure that services are available and performing according
to quality standards and service level agreements.
Key Responsibilities:
·
Coordinate activities of technical personnel ensuring
that users requests and problems and solved on a timely manner
·
Monitor systems performance and realize required
actions to keep the services up and running as per SLA’s.
·
Control system capacity and utilization; submit
periodic reports (statistics, trends, incidents).
·
Ensure that periodic backups of information and applications
are performed, as per approved policies.
·
Define operational policies and processes.
·
Ensure that internal controls are in place and
performed according to their definition.
·
Implement security configurations as per approved
policies.
·
Ensure that services received from external suppliers
are in compliance with contractual conditions, internal controls and service
level agreements.
·
Prepare specific reports in case of major incidents.
·
Ensure that assigned personnel have a proper
development and training program.
·
CAPEX and OPEX forecasting and
follow up for IT infrastructure
Role Requirements
·
Bachelors or Master’s degree in electronics and
communication or related field (System Engineer, IT Engineer, Network systems
engineer)
·
Minimum 3-5 years’ experience working in the IT and
Telecom industry (Telcos preferably)
·
Knowledge and experience in internal control process
and policies (COBIT, SOX)
·
Experience in connecting and applying complex
technologies to business strategies
·
Ability to understand complex, technical subjects
If you are the right candidate and possess the
required experience please follow the link below to apply:
4.
Position: Health, Safety &
Environment Officer
Job Purpose:
Responsible
for ensuring that Tigo as an employer and the employees comply
with safety legislation and that safety policies and practices are adopted and
adhered to.
Key Responsibilities:
·
Manage,
promote and proactively help implement and maintain HS&E programs in line
with Group Security and HSE plan, policies, practices and procedures, to reduce
risks in Tigo Rwanda and help eliminate activities leading to accidents,
damages and injuries.
·
Advise
managers, HS&E coordinators, employees and subcontractors in general about
current and new safe work procedures, safety policies and applicable regulation
and international standards.
·
Ensure
compliance with all local and international legislation and regulations
interfacing with regulatory and compliance departments.
·
Investigate
the causes of accident/incidents and develop/implement procedures and methods
to prevent similar occurrences in the future, including risk assessments and
action plans. To ensure all significant accidents and or incidents are cost
calculated and findings issued to the local management team and to the Group
HSE Manager for review and comment.
·
Shall
form a key advisory role within the operations ensuring the Security/HSE
committee is formed and conducted per quarter or as defined by local
legislation as a minimum. All meetings shall be recorded in minutes and issued
to the Millicom Group HSE Manager for review and comment.
·
Assist
and help evaluate work procedures and environments via workplace and activity
risk assessment to identify potential hazards and ensure that adequate controls
are in place according to internal programs, policies and procedures.
·
Responsible
for the supervision and training of all designated local safety coordinators.
·
Ensure
the suspension/interruption of activities in local operation facilities that
pose threats to workers’ health and safety are implemented and managed by local
management.
·
Ensure
appropriate procedures and safety equipment are implemented and managed by
local management, in accordance with local laws, regulations and relevant
international standards.
·
Execute
periodic inspections of facilities, equipment and machinery to identify potential
hazards, recommend risk reduction measures and ensure the installation of
HS&E features. Follow up on outstanding observations and actions.
·
Provide
HS&E training programs and education to current employees as well as new
employee orientations.
·
Conduct
and coordinate review of HS&E Inspections and Audits with the Internal
Audit team
·
Maintain
records and prepare reports on the administration of HS&E matters and other
assigned activities.
·
Completion
of incident investigation, statistics, reports, and trend reporting.
·
Deliver
informative, well-organized presentations and participate in periodic global,
regional and local meetings.
·
Shall
interface with all departments to ensure Fire Safety Management plans,
Equipment, Fire Marshals are established and tested at regular intervals along
with training for all colleagues.
·
Be
part of and participate in the Crisis
Management Team and as such shall interface with the Country Security Manager,
Business Continuity Manager, Office Managers and Departmental Managers.
Role Requirements:
·
Working knowledge of HS&E requirements in accordance with
local laws and regulations as well as applicable international standards.
·
Ability
to analyze and understand HS&E policies and procedures, and to develop
planning and optimization of programs.
·
Highly
developed leadership abilities with excellent relationship-building skills.
·
A
team player with excellent oral and written communication skills, attention to
detail and a strong work ethic.
·
Must
have an ongoing record of professional development.
·
Experience
in telecommunication engineering hazards (RF radiation, working at heights,
laser safety, etc.) is a plus.
If you are the right candidate and possess the
required experience please follow the link below to apply:
5.
Position: Senior Core
Product Specialist
Job Purpose
The
incumbent will be responsible for driving growth in terms of penetration and revenue for all core Tigo
Cash products.
Key Responsibilities:
•
Set monthly
targets for each core product line based on Tigo Cash budget
•
Responsible to
agreed product lines including:
o
Value proposition
for customer
o
Business Plan
o
Building relevant
partnerships
o
Quarterly and
yearly planning for:
▪
Projects
▪
Marketing activities
▪
Partnerships
o Track and analyses product usage
•
Reporting and
tracking of product KPIs
Role
Requirements:
·
1+ years’
experience in a similar role demonstrating good performance
·
Bachelor Degree
in information systems, computer engineering or a related field preferred.
·
Proficiency
experienced with Excel and Power point is a must.
·
Exceptional
analytical, conceptual, and problem-solving abilities.
·
Strong
understanding of the organization’s goals and objectives.
·
Proactive,
organized and customer oriented person.
·
Knowledge on
telecom business is a distinctive advantage.
·
Experience in
several budgeting, planning and forecasting tools. P&L, GM, Ebitda, etc.
If you are the right candidate and possess the
required experience please follow the link below to apply:
6. Position: Billing Operations Officer
Job
Purpose:
The
Billing Operations Officer will be responsible taking care of matters related to the Billing Systems
Operation.
Key Responsibilities
·
Troubleshoot
escalated issues related to the billing platforms and track for resolution,
monitor, resolution progress and feedback to requesting party in a timely
fashion & produce report accordingly.
·
Investigate
and resolve billing exceptions on daily basis
·
Timely
and accurate track of billing system health
·
Monitor
incidents raised to Billing operations & system failures and ensure they
are assigned relevant severity levels and timely investigated and closed as per
SLA & Produce reports in that regards
·
Record
customer issues arising in billing operations and ensure they are remediated in
a timely manner.
·
Document
billing processes and standard operational procedures and ensure any change to
the approved processes is documented and formally approved.
·
Prepare,
maintain and distribute billing, transaction or customer care reports as
required
·
Provide
daily support and training to external and internal personnel as required for
billing operations
·
Investigate
and resolve production related issues related to the billing operation
·
Produce
billing platforms KPI reports.
·
Perform Pre, billing and Post-billing activities
·
Execute
billing operation task (scratch cards activation, billing adjustment, sim cards
provisioning...)
Role
Requirements:
·
Bachelor Degree in computer science or related fields
·
1
or 2 years in Telecom Billing Operation
Services
·
Strong analytical and
troubleshooting skills
If you are the right candidate and possess the
required experience please follow the link below to apply:
7. Position: IT Process Coordinator
Job
Purpose:
Will be responsible for taking care of
matters related to the IT Processes in the Billing Section.
Key Responsibilities:
·
Ensure
control execution of prepaid, post-paid, interconnect, roaming, DWH and IT
Security on a daily, weekly and monthly basis and follow up on exceptions
occurred and its resolution progress.
·
Record
customer issues arising in service delivery processes and ensure they are
remediated in a timely manner.
·
Document
service delivery and standard operational
procedures and ensure any change to the approved processes is documented and
formally approved.
·
Produce
weekly service
delivery
KPI reports and compliance reports on SOX and Internal Controls.
·
Initiate
petty cash advance, retirement and expense requests for CSD in expense
management System
·
Monitor
and report on progress of the implementation of the service delivery Succession planning
·
Any
other adhoc tasks related to service delivery
requested by the Head of Service Delivery
Role
Requirements:
·
Bachelor Degree in Information Technology or related fields
·
1 or 2
years in Service Delivery
·
Good communication skills
·
Manage good professional relationships.
If
you are the right candidate and possess the required experience please follow
the link below to apply: http://careers.peopleclick.eu.com/careerscp/client_millicom/external/gateway.do?functionName=viewFromLink&jobPostId=5206&localeCode=en-us
HOW
TO APPLY
Please follow
the links on each job for you to be able to apply
Include a copy of your Application
letter and an updated curriculum vitae
Deadline for Submission:
Friday 12th June 2015 before 5:00pm.
Note: Only shortlisted
candidates will be contacted.
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