Tigo Rwanda restores voice and internet services after network outage

Tigo confirmed today that its customers can resume making calls and browse the internet following the restoration of services by 9pm yesterday.

On Monday Tigo users experienced difficulties accessing voice and using data services due to technical issues on one of the Tigo network operational databases.

Bright Owusu-Bempah, Chief Financial Officer at Tigo Rwanda said: “We apologize to our customers for yesterday’s incident. As soon as the fault was detected, our technical teams immediately focused their efforts on restoring the network to ensure services were returned to normal. Today, we have put in place appropriate means of relaying compensation to all affected customers.”

Tigo prepaid customers will have their voice and data bundles refunded within today.

In addition, throughout the day tomorrow, all Tigo prepaid subscribers reloading airtime will receive a 20% bonus on every airtime top up while postpaid customers will also receive a 5% bonus of their monthly airtime provision, all to be consumed within 24 hours.

To address any issue, customers can contact Tigo via its social media or call the call-centre on 456 from a Tigo number or 072 1000 456 from any other number.

FOR MORE INFORMATION

               

Pierre KAYITANA
Public Relations and Events Manager

Email: pierre.kayitana@tigo.co.rw                                                                                                                                           
Follow us on Twitter:      @tigorwanda    

Tigo Opens Applications for 2nd Cohort of think Technology Incubator in Rwanda Innovative Start-ups for Africa can apply at www.think.rw by 21 February

21 January 2015, Kigali, Rwanda—after a first successful intake, Rwanda’s first tech incubator announced today its call for applications for the 2^nd cohort. think calls for high-potential, Africa-focused technology companies to apply for a 6-month accelerator program in Rwanda.   In this second round, think seeks to support exceptional tech startups to develop innovative digital solutions for Africa. 

Backed by Tigo Rwanda and Millicom, think launched in October 2014 with companies selected from more than 150 applications from 20 nations.  Building on the success of the inaugural program, think will select up to five new companies through a competitive selection process. 

Selected companies will have access to all of think’s resources including equity investment from Millicom, structured training, professional coaching, access to Tigo’s technical resources, and support in accessing external investors and customers.   After the six month incubation period, companies are expected to be in a position to drastically scale their operations and will have the opportunity to pitch for additional investment.

Jean Niyotwagira , CEO of TorQue, who has re-launched his product and secured high-profile clients since joining think’s first cohort expressed: “think provided a perfect opportunity to develop our business further. We have made tremendous progress here, and we are more determined than ever,"

"think mentors from Oracle and SalesForce, and partnerships with Tigo brings much value to our business." said Dare O. Pius, CEO of Cribpark, an ecommerce design site from Nigeria.

The application is open through 21 February to any early stage technology company with the potential to scale across Africa.   Further details are available at www.think.rw . 

Tongai Maramba, General Manager, Tigo Rwanda said: “We are excited to welcome the 2^nd cohort of entrepreneurs at think. The first batch of talents at think has set the bar high.  We are looking forward to meeting the next cohort of tech entrepreneurs who are leading digital innovation for Africa, and seeing them reach similar success at think.”

Follow us on Twitter:      @thinkrwanda  Like us on Facebook:     thinkrw