Wednesday, November 23, 2016

Position: Fixed Accounts Executive-Sales

About Tigo Rwanda
Tigo Rwanda is part of a global telecommunications company- Millicom with a presence in Africa and Latin America. Launched in 2009, we are the second largest telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand; Join our team today as a; 

POSITION: Fixed Accounts Executive-Sales
The Fixed account Executive focuses on accounts identified as Enterprise/SME/ SOHO .The Fixed account Executive role is client facing, the main purpose is uncovering Fixed Business Opportunities, to align Insight strategically and formally with the client, whether this be at framework or contractual level. To present all available lines of business to the client and sell wide and deep wherever possible in engaging multi-level contracts, vertically and horizontally and ensuring that all lines of business are connected across relevant company or divisional contacts.
Fixed account executive has an internal role, planning sales activities to achieve targets for each account and an external role, liaising with decision-makers in the customer organization to assess their needs and provide relevant products and services.
The Fixed Account Executive’s role is also to recruit & manage Freelancers and TLs and make them productive and efficient in terms of Productivity expected by the organization.
  • Promote and sell Tigo’s business products to business organizations (Enterprise/SME)
  • Identify prospect business organizations in order to sell Tigo’s business products and solutions.
  • Ensure that business organizations contact list is up to date
  • Conduct visits to prospect business organizations and explain Tigo’s business products and solutions.
  • Acquire new business organization (Enterprise/SME) accounts to increase Tigo’s market share.
  • Build strong relationship with key persons within the concerned business organizations.
  • Gather and confirm business organizations requirements.
  • Collect RFP’s from business organizations.
  • Prepare proposals (Technical/Financial) based on collected RFP in coordination with concerned divisions/departments (Network Solutions/Business Solutions/...etc.).
  • Promote new business products for current business organizations.
  • Respond to business organizations queries in a timely manner.
  • Conduct presentations and present Tigo’s business product/solution.
  • Achieve specified sales targets set by Manager, Business Sales
  • Train and Coach Freelancers and TLs, on selling techniques and Tigo’s products.
  • Coordinate the installation of business solutions with concerned divisions/departments (Network Solutions/Business Solutions/...etc.).
  • Perform any other duties related to the job as assigned by the direct manager.
  • Meet and exceed the B2B Sales & revenue budget, whilst leading on defining the commercial tickets, channels Define, sell a portfolio of B2B fixed line services
  • Ensure no churn of large accounts
  • To effectively manage very large business accounts with full accountability for product cross-sell, increasing penetration with different Enterprise products, and ensuring productivity of each Freelancer
  • Performs presentations; ensures resources are available for effective demos
  • Perform sales activities for assigned segment or product/service line to maximize sales revenues
  • Telecom sales experience
  • 4+ year’s relevant experience in telecom industry, preferably in customer-facing activities in a B2B environment. Candidates with prior Exp in Sales of Wire-line products vis-a-vis, MPLS, VPN, and Data Center & Cloud shall be given preference, however not mandatory.
  • Telecoms Product knowledge/usage of product by clients ISP/ IT Network solutions
  • Excellent knowledge of ISP products within a product family
  • IT literacy Basic computer skills in data base management
  • Strong self-starter
  • Ability to engage in effective and persuasive negotiations and strong interpersonal and communication skills.
  • Ability to work under pressure and time constraints
  • Ability to work effectively with a wide range of cultures in a diverse community. Strong communication skills whilst being capable of modifying his / her message to fit different levels in the organization
  • Mature ability to work collaboratively with management teams throughout the organization and to be seen as a valuable expert resource to be sought out.
  • Ability to achieve results through others. Rely on experience and judgment to plan and accomplish goals
  • Excellent comprehension of English and French is mandatory
  • Experienced with the Rwandan market
  • High level of professionalism
  • Should have successful track of doing sales unit roles with monthly targets in commercial units
  • Experienced in managing projects that include multiple stakeholders
  • Successful track of managing teams (like Freelancers and TLs)
  • Experienced in complex sales, conversions and tailored offerings
  • Able to work under high stress with short term targets and objectives
How to Apply:
If you believe that you are the right candidate for the above position, please follow the link below to submit your Applications & CV.
Deadline for Submission: Tuesday 29th November 2016 before 5:00PM

Position: Head of Customer Value Management & Voice

About Tigo Rwanda
Tigo Rwanda is part of a global telecommunications company- Millicom with a presence in Africa and Latin America. Launched in 2009, we are the second largest telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand; Join our team today as a;

POSITION: Head of Customer Value Management & Voice
Responsible for shaping the strategic direction of Tigo’s CVM and Voice & SMS portfolio and for developing and implementing business plans that achieve business objectives.
Also responsible for shaping the future direction of Voice and CVM offerings using thorough market insights to advice on ways to improve Tigo’s products and services and ensure that our offerings are shaped around the customer.
Reviews Voice and CVM product portfolio performance to reach revenue/margins P&L targets & decides on product lifecycle.
Responsible for retaining the existing base of customers and maximizing opportunities for value creation amongst the base across Low Value Customers to High Value Customers. Creates and evaluates opportunities to drive increased loyalty amongst the base.
As part of retention responsibilities, defines the end-to-end customer experience across products, channels and customer segments, and monitors the implementation of the defined experience.
Ultimate responsibility to ensure Tigo Rwanda becomes the operator of choice, particularly in the HVC segment, and attains a market leading position.
Grow Voice & SMS business
  • Maximize product penetration, revenue and P&L of the Voice & SMS business
  • Leverage market and customer base insights to develop and implement new products and services to acquire and retain target customers
  • Identify market trends, opportunities and risks to define future propositions and promotions that drive customer acquisition for Voice & SMS customers
Identify Opportunities to Drive Incremental Value Creation from the Base
  • Build an understanding of the drivers of value across Voice, Data, VAS and MFS products and across value bands
  • Develop targeted propositions to identified segments to deliver more value and increase revenue within the segment
  • Identify and maximize opportunities to upsell customers from lower ARPU bands into higher value bands
  • Maximize total value per customer by identifying cross-selling opportunities of Voice customers into Data, VAS, MFS and vice versa
  • Deliver revenue targets across products and within specified value segments of the existing base
Drive Retention Strategies including Churn and Loyalty Management to Protect the Base and Increase Brand Affinity
  • Build and maintain an industry-leading Loyalty Program as a sustainable differentiator versus our competitors and a means to drive greater brand affinity especially within the HVC base
  • Develop churn strategies centred around early churn detection and a framework of proven propositions to arrest churn within the customer base
  • Identify opportunities to encourage consistent usage of products and services by offering short-term loyalty incentives across all products
  • Build an understanding of the drivers of churn among the base to drive proposition development to proactively stem churn
Define the Customer Experience across Products, Channels and Customer Segments and Monitor the Implementation
  • Be the custodian of the customer experience that Tigo aims to deliver across our products and touch points by engaging all relevant stakeholders in defining the base experience for our customers including new customers, HVCs, etc
  • Develop and maintain a measurement framework to monitor the delivered experience against the defined experience. Feedback performance shortfalls to the business and agree on actions with relevant stakeholders to close the gap
Work with Other Teams to Deliver Projects on Time
  • Define and validate creative briefs; and work with the Marketing team to develop internal and external communication strategies (including communication bulletin and launch event) for new products
  • Work with internal teams to develop agency briefs and research strategies (including discussion guides, questionnaires, marketing briefs and product descriptions)
  • Coordinate with Sales and Distribution on all promotional activities
  • Lead the creation of the blue print of a product/offer and work with the Tech/IT teams to prepare products for roll out
  • Develop offer/product roll out checklist
Leadership and Teamwork
  • Be responsible for the Voice and CVM team and lead and manage the team to deliver exceptional standards of delivery
  • Cascade goals, motivate and manage team performance (set objectives and KPIs, maintain frequent updates and review meetings,assess and address performance issues)
  • Stimulate a creative, customer-obsessed and value-driven team to maximize opportunities for value creation
  • University degree, preferable in marketing, communication, arts or engineering. Master’s degree would be a plus
  • 4-5 years’ experience in a related role
  • Senior marketing and managerial experience in consumer marketing, product or brand management or strategic planning required
  • Experience in delivering marketing insights and leading strategy within a large, complex organization
  • Experience in developing and/or managing Voice & SMS products and services and CVM
    • Product Managers with a high level of execution focus
    • Project Managers with a high level of ownership / business understanding
  • Strong understanding of the telecoms industry
  • Ability to think strategically in order to align short-term moves with long-term objectives
  • Excellent commercial acumen and ability to identify and solve varied business problems
  • Demonstrated creativity in developing innovative propositions
  • Strong quantitative ability
  • Effective communicator at all levels of the organization
  • Strong prioritization, organizational and people management skills
  • Has the courage to share opinion on challenging matters and debate them
  • Is a great leader, achieving results and inspiring people to think creatively
  • Is one step ahead of the numbers, great forecasting ability enabling proactive prompts to stakeholders
How to Apply:
If you believe that you are the right candidate for the above position, please follow the link below to submit your Applications & CV
Deadline for Submission: Tuesday 29th November2016 before 5:00PM.

Position: Procurement Manager

About Tigo Rwanda
Tigo Rwanda is part of a global telecommunications company- Millicom with a presence in Africa and Latin America. Launched in 2009, we are the second largest telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand; Join our team today as a;

POSITION: Procurement Manager
Responsible for managing and developing Procurement function to become an integrated part of Supply Chain Management Office.
Coordinate purchasing activity in such a way as to promote TIGO’s purchasing policiesbased on effectictive supplier selection; management and relationships for the category to achieve the Local Category targets of cost, quality and service, complying with MIC internal control policies.               

  • Develop in depth Industry understanding within the business, specifically concerning local competitive forces, breakthrough business or technology advances, and cost structure.
  • Responsible for driving all technical / Commercial Tigo projects, procurement Analysis and Reports,
  • Manage the ordering process cycle and follow-up on delivery in accordance with the company’s procurement plan
  • Leading and driving supplier negotiation, planning interaction and assessing success against desired out comes
  • Coordinate the PC process and ensure proper planning of Procurement activities to align with the business strategy
  • Continuous performance monitoring of suppliers through total cost of ownership model
  • Leading strategic interfaces with suppliers through analyses, evaluation, benchmarking and categorization of their performance againstexpectation and unexpected challenges critical dates in relation to the delivery of the needed goods/services
  • Responsible for the management of the Supplier base: selection, maintenance, development and deletion
  • Achieving the commercial / Technical targets: cost, quality, service level, finished contracts.
  • Development and execution of Category Supply Strategy to achieve best in class Supplier base: recommend and negotiate Strategic partnerships, Frame Level Agreements, competitive biddings.
  • Coordinate and negotiate requirements with local internal customers, and support them withthe commercial side of enforcing Contracted terms and performance.
  • Maintain a purchase orders register and submit a weekly progress report on the status and progress of the procurement function in the company
  • Tracking Pending and Open POs, Pending and Open PRFs as well as review and distribution of information to include: Request for Proposals & ITT
  • Supervision and management of direct reports to ensure high performance
  • Handle any other task assigned to by management in the best interest of the Company
  • University Degree,Engineering, Business Administration, Supply Chain Management, Logistics,
  • 3 years of Experience in Procurement, Technical Project Management.
  • Good at Problem solution, mediation and negotiation
  • Presentation
  • Negotiation skills
  • Ms Office skills
  • Writing and Verbal Communication skills
  • Numerical skills
  • Relevant procurement processes knowledge
  • Good Analytical & problem solving skills
How to Apply:
If you believe that you are the right candidate for the above position, please follow the link below to submit your Applications & CV.
Deadline for Submission: Tuesday 29thNovember2016 before 5:00PM

Tuesday, November 22, 2016

Tigo imfashije gutangira umushinga wanjye- Simuganwa Reverien

Nitwa Simuganwa Reverien nturuka mu karere ka Bugesera nkaba ndi umuhinzi,  nkaba natsindiye miliyoni 5 muri poromosiyo ya Ba miliyoneri. 

Njye bampamagara narindi kubagara ibishyimbo, nuko mpita nva mu murima negera umukecuru wanjye twari kumwe mubwira ko Tigo imaze kumpamagara imbwira ko natsindiye miliyoni 5. 

Nishimye cyane hamwe n’umugore wanjye we yishimye cyane biramurenga ariko akomeza gushidikanya ariko arambwira ati genda ujye kureba wenda urasanga aribyo, none koko ngeze hano ku cyicaro gikuru koko nsanga arinjye mu nyamahirwe watsindiye miliyoni eshanu. 

Nakinnye bisanzwe, ariko rwose nanjye nkunva ko ari ugukina nta mahirwe nzagira, kuko nakinaga nabo mu rugo banseka ariko ndakomeza. Nyuma yaho ntsindiye ubu nasize nabo batangiye gukina, babonye ko muri iyi poromosiyo byose bishoboka. 
Njye izi miliyoni 5 mpawe ni nyinshi, nari narabuze ubushobozi bwaho nahera umushinga, none Tigo ibingejejeho, nari mfite umushinga wo gukora ubworozi none rwose iyi poromosiyo imfashije kuzawutangira, nkaba mbyishimira cyane. 

Ndashimira Tigo cyane, kandi nshimira uburyo ikomeza guteza imbere abafatabuguzi bayo, njye nkoresha Tigo kuva yatangira, kandi mbona rwose ibyo bakora bifasha abafatabuguzi bayo. 

Abantu bashidikanya icyo nababwira nuko kwiha amahirwe ntacyo bitwaye, gukina buri wese nicyo asabwa kugirango nawe yinjire mu banyamahirwe, nibatangire bakine, ubundi nabo bishyire ku rutonde rw’abashobora guhamagarwa. 

Tuesday, November 15, 2016

Abanyamahirwe bakomeje guhabwa ibihembo byabo

Nitwa Mukariberata Pelagie nturuka mu karere ka Nyaruguru, mu murenge wa Kibeho, nkaba ndi umuhinzi  mworozi.

Namenye ibijyanye na poromosiyo ya Ba Miliyoneri binyuze mu butumwa bugufi Tigo yohereje buvuga ko hari amahirwe yo gutsindira amafaranga ku munsi agera muri miliyoni eshanu aho umuntu akanda *155# cyangwa agahamagara kuri 155 akaba yinjiye mu banyamahirwe batsindira amafaranga buri munsi.

Nkimara kubona ubwo butumwa bugufi nahise ntangira kujya nkina nkoresheje amafaranga magana abiri ku munsi, ngeraho nkajya nkina nkoresheje amafaranga ijana, bampamagaye rero hashize igihe gito nkina bambwira ko natsindiye miliyoni birantungura cyane pe. Bakimara kumpamagara nishimye cyane birandenga kuko numvaga ko bitashoboka, ndetse nshimira Imana yampaye aya mahirwe.

Nubwo nsanzwe ndi umuhinzi mworozi, ndumva aya mafaranga azamfasha gutangira undi mushinga mu buryo bwo kwiteza imbere kurushaho.

Ubuyobozi bwa Tigo ndabushimira cyane kubw’ iyi poromosiyo kuko n'ikintu cyiza batekereje gukorera abafatabuguzi bayo, nkanjye ubu byandenze ndishimye cyane pe nakinaga nshidikanya ko bitabaho ko ntsinda, ariko ikigaragara nuko iyi poromosiyo yuzuyemo ubunyangamugayo bwa mpesheje kuba umunyamahirwe.

Ikintu nashishikariza abantu bose bashidikanya kuri iyi poromosiyo,  ni ukuyizera kuko ntakindi ishingiyeho uretse amahirwe , nababwira bagakina  inshuro nyinshi kugirango bashobore kwiha amahirwe.