Thursday, March 3, 2016


About Tigo Rwanda
Tigo Rwanda is part of a global telecommunications company- Millicom with a presence in Africa and Latin America. Launched in 2009, we are the second largest telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand. We are currently seeking to fill the position below. 

Responsible for the growth, management and retention of Tigo Rwanda Corporate Clients for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with Tigo Rwanda vision and values.
Team Player
  • Is responsible for an effective flow of information and keeping managers and employees well informed
  • Is responsible for the department to work effectively as a team by active participating in the department activities
  • Is responsible for own development
  • Monitors, identifies gaps and implements innovations
  • Manages retention policy
  • Reports on business performance
  • Translates organizational goals into departmental action plan in cooperation with the managers or team leaders
  • Ensures that departmental action plan is implemented
  • Is responsible for long term staff planning and optimal staff planning
  • Determines which resources (financial, staffing, and organization) and time schedules are required to achieve objectives
  • Contributes to Tigo’s network(s) in own area of expertise
  • Communicates internally and assures the entire organization understands the brand value proposition
  • Contributing to Tigo’s strategic goals
  • Continually improving the present (and future) performance of Tigo Rwanda
  • Creating team spirit based on the Tigo Values
  • Visiting Corporate clients on a monthly basis
  • Inform clients about new products or services from Tigo
  • Ensuring customer loyalty and leading Tigo customer loyalty programs
  • Sharing customer feedback and insights to relevant partners
  • Ensuring payments by all Corporate Clients inside their portfolio
  • Optimizing customer contacts and up selling/cross selling
  • Achieve the sales objectives for the team
  • Participate in all training and have a knowledge of all Tigo products and services
  • Prepare and send the daily, weekly and monthly reports asked by Management 
Entrepreneur/Account Maintenance REP
  • Responsible of providing business information for input of consumer/industry/business analysis
  • Responsible for becoming a consumer understanding expert together with the Consumers department managers
  • Defines, develops, communicates and audits customer care policies and their application
  • Identifies KPI application gaps for walk-in, call center and web and acts accordingly
  • Defines Customer Service levels
  • Defines, monitors and updates KPI’s according to service level
  • Implements actions to close gaps
  • Coordinates cross selling and up selling implementations on a profitable manner
  • Consolidates, analyzes and articulate key improvements opportunities based on customer feedback and insights
  • Actively participates in the product pipeline
  • University degree; business / service oriented
  • 2-3 years experince in a similar role
  • Operational experience in customer service or marketing
  • Highly effective verbal and written communication skills
How to Apply:
If you believe that you are the right candidate for the above position, please submit your application by following this link: 
Deadline for Submission: Monday 14thMarch 2016.